Refund policy & guarantee

Our 90-day money-back guarantee

On top of your legal rights, we give you a voluntary satisfaction guarantee on your first order:

• If you are not happy, email us at ecomguy777@gmail.com within 90 days of delivery and include your order number.
• The guarantee also covers opened and used bottles. Please do not send opened bottles back; for hygiene reasons we cannot accept them.
• The guarantee applies once per customer and household, to the first order (for subscriptions, to the first delivery).
• We refund to your original payment method. Depending on your bank, it can take 5–10 business days to show.

Your statutory rights, including your rights for faulty goods, are not affected by this guarantee.

Right to cancel (14 days)

As a consumer, you can cancel your contract within 14 days without giving a reason. The period ends 14 days after the day you, or a third party you named who is not the carrier, receive the goods. For subscriptions, it starts when you receive the first delivery.

To cancel, send us a clear statement (for example an email) to: Phellora, owner Omar Abdallah, Künheimer Weg 23, 12349 Berlin, Germany, ecomguy777@gmail.com. You can use the model form below, but you don't have to. It is enough to send your cancellation before the 14 days are over.

Effects of cancellation

If you cancel, we refund all payments we received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive your cancellation. We use the same payment method you used, and you will not be charged any fees. We may wait to refund until we have received the goods back or you have shown proof that you sent them, whichever is earlier.

Please send the goods back without undue delay and no later than 14 days after telling us that you cancel. You pay the direct cost of returning the goods. You are only liable for any loss in value caused by handling the goods beyond what is needed to check their nature, characteristics and functioning.

Sealed goods (hygiene)

The right to cancel ends early for sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken after delivery. Every Phellora bottle is sealed. Unopened bottles with an intact seal can be returned within the 14 days. Our voluntary 90-day guarantee above applies regardless.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Phellora, owner Omar Abdallah, Künheimer Weg 23, 12349 Berlin, Germany, email: ecomguy777@gmail.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
_______________________________________
Ordered on (*) / received on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is sent on paper): ____________
Date: ____________

(*) Delete as appropriate.

Damaged or wrong delivery

If your order arrives damaged or wrong, email us within 14 days of delivery with a photo. We will send a free replacement or refund you. Your statutory rights are not affected.